Introduction
Coverage Wizard Inc., a Delaware corporation (“Company” or “We”), respects your privacy and is committed to protecting it through compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you use our services (collectively, our “Services”) and how we collect, use, maintain, protect, and disclose that information.
By accessing or using our Services, you agree to this privacy policy. If you do not agree, your choice is to not use our Services. This policy may change from time to time, and your continued use of the Services after changes are made constitutes your acceptance of those changes.
1. Applicability
This policy applies to information collected:
- Through our Services (including any associated websites, portals, or applications).
- In electronic communications between you and the Company (e.g., email, SMS, platform messages).
- Automatically via data collection technologies (e.g., cookies).
It does not apply to information collected by:
- Any third-party services that may be linked to or accessible from our Services.
2. Information We Collect
We may collect various types of information from users of our Services, including:
- Personal Information: Information such as your name, email address, phone number, and any other personally identifiable information (PII) you provide.
- Usage Data: Data about your internet connection, the devices you use, and how you interact with our Services, including IP addresses, browser types, and behavior on the site.
We collect information:
- Directly from you when you provide it (e.g., creating an account, uploading files for audits).
- Automatically as you navigate our site through technologies like cookies.
- From third parties, where applicable.
3. How We Use Your Information
We use your information for the following purposes:
- To provide our Services: Including conducting benefit audits, resolving coverage issues, and notifying you about updates to our Services.
- To improve our Services: By analyzing anonymized and aggregated data to understand trends and enhance our platform.
- To fulfill contractual obligations: Under our Software as a Service (SaaS) agreements with clients.
- For legal compliance: Ensuring compliance with applicable laws, regulations, and standards.
4. Data Anonymization and Usage
Coverage Wizard does not retain, use, or share any customer data from audits for purposes other than to provide the contracted audit services. Specifically:
- Audit Data Non-Retention: No personal or identifiable audit data is stored or shared, internally or externally, after the audit is completed. This includes employee and dependent information, plan details, or coverage rates.
- Anonymized Data for Benchmarking: Only anonymized data, stripped of all PII and Personal Health Information (PHI), may be used internally to generate aggregate benchmarking reports or analyze usage patterns. Such data cannot be traced back to any individual or company.
- No Third-Party Sharing: Under no circumstances is customer data shared with third parties, except where required by law or explicitly authorized by the customer in writing.
5. Data Protection and Security
Coverage Wizard is committed to safeguarding your data. We implement the following security measures:
- Encryption: We use leading commercial encryption technologies to protect your data both in transit and at rest.
- Access Controls: Only authorized personnel with appropriate clearance levels can access sensitive customer information, and such access is strictly limited to fulfilling service obligations.
- Data Minimization: Only necessary information is collected and stored, with non-essential data being purged or anonymized immediately upon audit completion.
6. Customer Rights and Control Over Information
You have the following rights with respect to your data:
- Access and Correction: You may request access to or correction of any personal data you have provided to us. If you believe any data is inaccurate or incomplete, you may notify us to amend it.
- Data Deletion: You may request deletion of personal data at any time. Coverage Wizard will comply unless retention is required for legal, contractual, or audit purposes.
- Opt-Out Options: You may opt-out of receiving marketing communications or adjust your privacy settings related to cookies and tracking technologies at any time.
7. Third-Party Data Collection
Certain features of our Services may involve third-party applications or integrations (e.g., for analytics or advertising purposes). These third parties may use cookies or similar tracking technologies to collect data, but they are strictly prohibited from accessing personal or audit-related information. You may manage your preferences regarding cookies via your browser settings.
8. Compliance with Legal Obligations
Coverage Wizard will comply with all applicable data protection laws, including but not limited to:
- California Consumer Privacy Act (CCPA): We acknowledge our role as a service provider under the CCPA. We do not sell personal information and will only process data as necessary to fulfill contractual obligations.
- General Data Protection Regulation (GDPR) (if applicable): For customers in the European Economic Area, we comply with GDPR by processing data based on legitimate interests or as required to fulfill our contractual obligations.
9. Data Breach Notifications
In the unlikely event of a data breach involving customer data, we will notify affected parties in compliance with applicable data protection regulations. Measures will be taken immediately to contain and mitigate the impact of the breach.
10. Changes to This Policy
We may update this policy periodically. The date of the most recent update will be indicated at the top of this document. We encourage users to review this policy regularly for any changes. If material changes are made, we will notify customers through the platform or email.
11. Contact Information
For questions or concerns regarding this privacy policy or your data, please contact:
Address:
Coverage Wizard, Inc.
1995 W. 190th Suite 202, Torrance CA, 90504
Phone: 1-323-743-3020
